Another advantage is the mobile integration which allows you to process tickets while on the go and access the device remotely from the app. Reports are always generated in the background so you can see how many hours each client is using and the actual ROI of the work being done. invoicing you can send invoices track man hours workload etc. all this can be done in ticket. There are seven ways to create a ticket in How to Use Ticketing System. Click New Ticket in the portal or open a ticket manually or automatically from a notification. To do this go to Notifications and click Create Ticket or Assign Ticket to Notification.
For the Automatic option go to Alerts and turn on Automatic Ticket Creation for critical issues. In Growth and Power you can create tickets in the chat. Also email the customer portal and create tickets. Contact and ticket title must be filled in for each ticket. You can also select Contract Ticket Priority whatsapp mobile number list Impact and Type. There's even a ticket description field to provide more information to the technician. Don't forget about custom fields that allow you to create your own language for the work you need to get done. A popular feature is Scheduled Work Orders, which allows technicians to schedule work orders and track individual work steps.
You don't immediately influence or book time for them before starting work. Important Note Already using views This is one of the most flexible ways to use the ticketing system. Create views based on specific technicians or groups of technicians or customers by time period so you can easily pull up all open tickets in those categories. Answer Sheet When editing a ticket you can create a public response which will instantly appear on the customer's email inbox and customer portal or add an internal note to assign the ticket to another employee or as a personal message so you can share it Ideas and can share ideas.